HAAM Omnichannel AI Concierge
One intelligent front door for every way customers contact you.
HAAM connects your website, email, WhatsApp, social messaging, regional chat apps, SMS, and phone to an AI concierge that can answer, qualify, route, book, and hand over with context.
Channels
Meet customers where they already write
- Website chat and private client rooms
- WhatsApp Business
- Instagram and Facebook Messenger
- Telegram
- LINE and WeChat business channels
- SMS and AI phone reception
- Custom channels through webhooks or APIs
Delivery process
From scattered contact methods to one accountable service
01
Map every contact method
Audit the public channels, account types, response expectations, API limitations, and human handoff points.
02
Choose the operating model
Use OpenClaw, Respond.io, SleekFlow, Intercom, or a hybrid according to channel coverage, volume, integrations, and risk.
03
Build the concierge
Connect approved knowledge, qualification rules, multilingual tone, booking, CRM actions, and escalation paths.
04
Launch under supervision
Test real conversations, review failures, tune responses, monitor cost, and expand only after the core loop works.
Implementation pricing
Start small, then expand only when the conversation proves useful
Fixed setup prices cover HAAM strategy, conversation design, implementation, testing, launch, and handover. Software subscriptions and channel usage are billed separately.
Fixed setup
Channel Pilot
€2,400
Prove one valuable conversation flow before expanding.
- One primary channel plus website handoff
- Approved knowledge base and response policy
- Lead qualification and contact capture
- Human takeover and escalation rules
- Basic analytics and operating guide
- One post-launch tuning session
Typical launch: 1 to 2 weeks
Choose Channel PilotRecommended
Fixed setup
Omnichannel Launch
€4,800
Unify the channels that already produce enquiries.
- Up to four customer contact channels
- Shared inbox or self-hosted routing layer
- Multilingual knowledge and lead qualification
- Calendar, CRM, or project-intake integration
- Human approval for quotes and commitments
- 30 days of launch monitoring and optimisation
Typical launch: 3 to 5 weeks
Choose Omnichannel LaunchCustom implementation
Custom Agent Desk
From €8,000
Create an operational AI desk that can take approved actions.
- Advanced multi-channel architecture
- Custom tools, actions, and private data sources
- Role-based permissions and audit trail
- Voice, multilingual, or regional channel setup
- Staging, evaluation, failure testing, and handover
- Roadmap for ongoing agent operations
Typical launch: 6 to 10 weeks
Choose Custom Agent DeskSetup investment chart
Relative implementation scope
Custom Agent Desk starts at €8,000.
Channel Pilot
€2,400
Omnichannel Launch
€4,800
Custom Agent Desk
From €8,000
Ongoing operation
Keep the concierge accurate after launch
Care
From €600/month
Health checks, small knowledge updates, cost review, and one monthly optimisation session.
Growth
From €1,200/month
Conversation review, workflow improvements, channel expansion, reporting, and priority support.
Embedded
From €2,400/month
A reserved block for deeper integrations, experiments, operational support, and human escalation.
Software cost comparison
The cheapest software is not always the cheapest service
This chart compares low-volume monthly platform costs, not HAAM implementation. Vendor prices were checked on 2 July 2026. WhatsApp, SMS, voice, taxes, additional users, excess contacts, and model usage may add cost.
OpenClaw, self-hosted
US$20 to US$50/month
HAAM low-volume estimate for a small server and model usage. A team inbox is not included by default.
SleekFlow Pro
US$99/month
Managed inbox, 500 monthly active contacts, three users, and an AI agent.
Intercom Essential
US$128 example/month
One US$29 seat plus 100 Fin outcomes at US$0.99 each.
Respond.io Growth
US$159/month
Annual-billing rate for 1,000 active contacts, workflows, API access, and AI Agents.
| Decision | OpenClaw | SleekFlow | Intercom | Respond.io |
|---|---|---|---|---|
| Best fit | Custom actions and ownership | Asia-facing sales and messaging | Polished customer support | Broad omnichannel sales workflows |
| Operating model | Self-hosted | Managed SaaS | Managed SaaS | Managed SaaS |
| Human team inbox | Requires an additional interface | Included | Included | Included |
| Custom agent actions | Highest flexibility | API on higher plans | Strong support procedures | API, workflows, and webhooks |
| Maintenance | Client or HAAM maintains it | Vendor maintained | Vendor maintained | Vendor maintained |
Trust and access
Capability expands only when the boundary is clear
- Public conversations never receive production credentials or broad server access.
- Client data, channels, and sessions are isolated according to the actual risk boundary.
- Reading, drafting, sending, publishing, and spending are separate permissions.
- Prices, proposals, contracts, and consequential promises require human approval.
- Every handoff preserves the conversation, source channel, contact details, and reason for escalation.
- The runtime remains replaceable. The conversation design, knowledge, and documentation belong to the client.
FAQ
Do I have to use OpenClaw?
No. HAAM selects OpenClaw, Respond.io, SleekFlow, Intercom, or a hybrid after reviewing your channels, volume, integrations, security needs, and internal capacity.
Are software subscriptions included?
No. HAAM implementation and care are priced separately from vendor subscriptions, model usage, phone numbers, WhatsApp charges, SMS, voice calls, and other channel fees.
Can the AI answer through personal accounts?
Sometimes, but business APIs and dedicated bot identities are usually safer and more reliable. LinkedIn and some personal messaging accounts restrict automation.
Can it prepare quotations or book meetings?
Yes. It can qualify the enquiry, prepare a draft, collect files, and book an available time. Final prices, contracts, payment details, and high-impact actions remain behind human approval.
Can HAAM operate it after launch?
Yes. Care plans cover monitoring, knowledge updates, workflow tuning, cost review, channel changes, and human escalation.
Start with the highest-value channel
Show HAAM where enquiries arrive, what a good answer looks like, and when a human should step in.
The first proposal will recommend the operating model, channel sequence, permissions, implementation package, monthly software estimate, and ongoing care level.